Privacy policy

Last updated: August 28, 2025


Kloud Kollective (“we,” “us,” or “our”) operates this website and online store, including all associated services, content, and tools (collectively, the “Services”), to provide a secure and personalized shopping and community experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By accessing or using our Services, you agree to the practices outlined below.

Who We Are


Kloud Kollective is a global community-based brand headquartered in London, United Kingdom, offering services to customers worldwide. Our operations comply with major international data protection laws and frameworks, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Singapore’s Personal Data Protection Act (PDPA)
  • Australia’s Privacy Act 1988
  • South Africa’s Protection of Personal Information Act (POPIA)
  • Other applicable international regulations

Information We Collect


We collect personal information that can directly or indirectly identify you. This may include:

  • Name, email address, billing and shipping addresses, and phone number
  • Payment details and order history
  • Account preferences and login credentials
  • IP address, device type, and browser information
  • Location data and communication records with us

How We Collect Information


We collect personal data in several ways, including:

  • Directly from you when you register, place an order, or contact customer support
  • Automatically through cookies, analytics tools, and website interactions
  • From third-party service providers, such as payment gateways and logistics partners

How We Use Your Information


Your personal information is used to:

  • Process orders and transactions
  • Manage accounts and provide customer support
  • Send order updates and service communications
  • Personalize and improve your shopping experience
  • Conduct marketing campaigns with your consent
  • Comply with legal and regulatory requirements

Legal Basis for Processing


Depending on your location, we may process your data based on:

  • Your consent
  • The performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests

Sharing Your Information


We may share your information with trusted third parties to operate our website and deliver Services. This includes service providers for:

  • Payment processing
  • Shipping and logistics
  • Analytics and hosting
  • Marketing and communications
  • Customer service

We may also share your information with regulatory authorities where required by law, or in the event of a business transfer such as a merger or acquisition. We do not sell your personal data.

International Data Transfers


When transferring data outside of your country, we ensure appropriate safeguards are in place, including recognized international transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent protections.

Data Retention


We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. This includes meeting legal, financial, tax, accounting, and security requirements, as well as resolving disputes and enforcing agreements.

Your Rights


Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Request a copy of your data in portable format
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at support@kloudkollective.com.

Cookies and Tracking Technologies


We use cookies and similar technologies to enhance your browsing experience, enable site functionality, analyze usage, and deliver personalized advertising. You can manage or disable cookies through your browser settings.

Children’s Privacy


Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us so we can delete it promptly.

Security


We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While no method of transmission or storage is 100% secure, we continually improve our safeguards and practices.

Third-Party Links


Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. Updates will be posted on this page with a revised "Last updated" date. If significant changes occur, we will notify users as required by law.

Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@kloudkollective.com
Location: London, United Kingdom