Terms of service
Last updated: August 28, 2025
Welcome to Kloud Kollective. By accessing or using our website and any of our services, you agree to be legally bound by the following Terms of Service. These terms apply to all visitors, users, and customers accessing the site or engaging with our services, regardless of their country or region of residence.
Please read these Terms of Service carefully. If you do not agree to all the terms outlined below, you may not access the website or use any of the services we offer.
Overview
This website is operated by Kloud Kollective, headquartered in London, United Kingdom. Throughout the site, the terms “we,” “us,” and “our” refer to Kloud Kollective. By visiting our website or making a purchase, you engage in our “Service” and agree to these Terms of Service, including all related policies referenced herein.
Eligibility and Scope
To use our services, you must be at least the legal age of majority in your jurisdiction. By using this site and our services, you confirm that you meet this requirement and that you are in full compliance with applicable laws and regulations in your country.
These Terms are designed to comply with internationally recognized consumer protection, data privacy, and e-commerce regulations, including but not limited to:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA)
- Brazilian General Data Protection Law (LGPD)
- Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
- UK General Data Protection Regulation (UK GDPR)
- Australian Privacy Act 1988
- South African Protection of Personal Information Act (POPIA)
- Singapore’s Personal Data Protection Act (PDPA)
- Other applicable international regulations
Services and Products
Kloud Kollective provides a range of digital and physical services. Our offerings may include access to exclusive digital music content, promotional tools, media coverage, merchandise, digital downloads, event-related services, and community memberships. Availability of services may vary by region and is subject to change without notice.
Accuracy, Completeness, and Modifications
We strive to ensure that the information on our website is accurate, complete, and up to date. However, we do not guarantee that all content, service descriptions, or pricing will be free from errors. We reserve the right to modify, update, or discontinue any service or pricing at any time without prior notice.
Payments and Transactions
All payments must be made in full at the time of purchase. By completing a transaction, you confirm that the payment details provided are valid and authorized. We reserve the right to cancel any order or suspend access to our services if fraudulent, unauthorized, or suspicious activity is detected.
Refunds and Returns
Our Refund & Return Policy governs all refund and return conditions for both digital and physical purchases. Digital products and services are strictly non-refundable once delivered or accessed. Physical merchandise may be eligible for return within specific conditions and timeframes. Please review our Refund & Return Policy for full details.
Intellectual Property Rights
All content and materials available through Kloud Kollective — including but not limited to text, images, logos, audio, video, and downloadable content — are the intellectual property of Kloud Kollective or its partners. You may not copy, reproduce, distribute, or commercially exploit any content without prior written consent.
Prohibited Conduct
You agree not to misuse our website or services. Prohibited activities include, but are not limited to:
- Unauthorized access to user accounts, systems, or data
- Introducing malware, harmful code, or disruptive software
- Using our platform for fraudulent, illegal, or unlawful activity
- Violating intellectual property rights
- Engaging in conduct that disrupts the operation or security of our site
Third-Party Services and External Links
Our site may link to third-party websites or services for your convenience. Kloud Kollective is not responsible for the content, terms, or privacy practices of third-party platforms. You access such websites at your own risk.
Limitation of Liability
To the maximum extent permitted by law, Kloud Kollective shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use our services. This includes damages related to service disruptions, data loss, unauthorized access, or reliance on information provided on the site.
Disclaimer of Warranties
All services and content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Termination
We reserve the right to suspend or terminate your access to our services at any time, for any reason, without prior notice. Reasons for termination may include violations of these Terms, abusive conduct, or unlawful activities. Upon termination, you remain responsible for any outstanding fees or obligations.
Governing Law and International Compliance
These Terms of Service are governed by the laws of London, United Kingdom, where Kloud Kollective is headquartered. By using our services, you agree to comply with all local, national, and international regulations applicable to your use of our website and services.
These Terms are intended to align with global consumer and privacy laws including GDPR, CCPA/CPRA, LGPD, PIPEDA, UK GDPR, PDPA, and others as relevant to your jurisdiction.
Changes to These Terms
We may update or revise these Terms of Service from time to time. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this page regularly. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: support@kloudkollective.com
Location: Kloud Kollective, London, United Kingdom